Terms and Conditions
TERMS AND CONDITIONS FOR THE THATCHED COTTAGE HOTEL
Breakfast is served between 8.00am to 10.30am in the dining room on the ground floor of the historic Thatched Cottage.
Check-In & Check-Out
1. Normal Hours
Check-In: 2pm onwards
We are willing to accept check-ins up to 10pm by prior arrangement
Check-Out: By 11.00am
2. Bag Storage
We are happy to store bags for those who arrive early or wish to depart late.
Any data gathered during the course of your booking may be held on computer. We execute appropriate protection of all personal information provided.
We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
Damage and Breakages
Very occasionally guests cause damage during their stay such as leaving red wine, coffee, and other stains on the bed linen or carpets. We reserve the right to charge for any cleaning or replacement costs.
Health and Safety
Parts of the building date back to 1627 – the stairs are steep and ceilings low.
We have 2 dog-friendly guest rooms. Well-behaved pets are permitted in specific rooms and by prior arrangement only. Pets are not permitted in any other part of the building (or on the adjoining land).
Security and Personal Belongings
While staff do all they can to ensure that guests’ belongings are safe and secure at all times we cannot accept any responsibility for loss or damage to guests’ property in the hotel building, car park and grounds.
1. Our Policy
Smoking is NOT permitted within any part of the Thatched Cottage Hotel.
If anyone smokes in a room, or damages a room, in such a way that it effects the next person coming into that room we reserve the right to charge for all costs associated with the guests behaviour. We reserve the right to charge for resetting the fire alarm, relocating guests, cleaning rooms or any other costs associated with any guest who smokes anywhere in the building or grounds.
Please note that offending guests may be asked to leave immediately and may be liable for any outstanding balance of nights booked but not taken through early departure.
Cancellation by Guests
1. Effective Cancellations
Cancellations are only effective on the date received and acknowledged by the hotel.
2. Transferability of Bookings
If you need to move a booking, we can accommodate you so long as clear notice is given 21 days before your stay. There will be a charge of £20 for this service.
If you do not arrive on the first night of your booking we will wait until 8pm for you. After that we will assume you are not coming. Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.
4. Cancellation Penalties
Single Night Bookings: If you make a cancellation you will lose the first nights deposit.
Seven days notice: Cancellation fee of £30 per room + deposits are non-returnable if we are unable to re-let the accommodation / You will be charged the first nights accommodation only / You will not be charged.
Less than seven days/48 hour notice: You will be charged the first nights accommodation, and although we will endeavour to sell your room for the remaining nights any shortfall in income to The Thatched Cottage will be charged to your credit card. This could be the cost of the full amount of your booking.
Once checked in, if you cut short your stay we will do our best to resell your room for the remaining nights but you will be liable for any loss The Thatched Cottage makes. This could be the cost of the full amount of your stay.
Cancellation by Hotel
We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund. To avoid misunderstanding, we recommend all our guests to insure against cancellation.
Prices are per room per night and include breakfast and all taxes.
To secure a reservation we charge a non-refundable (and non-transferable) deposit of £50 for each room booked.
1. Forms of Payment
Your bill for the accommodation and any extras or services taken during your stay is payable on departure (less deposit IF you did not provide debit/credit card details to secure booking). We accept the following forms of payment: cash, cheque, debit card or credit card. We accept the all major credit and debit cards including American Express, as well as personal and business cheques and cash.
If you are unable to secure the booking with a credit/debit card then we require a cheque/postal order/bankers draft for the full amount of the stay. We will then send confirmation once the money has cleared. If a cheque used to cover payment is returned, we will cancel the booking and seek recovery of bank charges.
2. Schedule of Payment
If a balance payment is less than £150 – payment required on arrival
If a balance payment is more than £150 – payment required 14 days prior to arrival
Bookings Made within 14 days of Arrival with a total value of £150 or over – Full Payment required when booking, or for Online Bookings only - deposit taken at the time of booking, with the balance immediately payable when booking confirmed by us. All deposits and balance payments are non-refundable and non-transferable.
Bookings made within 7 days of arrival: the full cost of your stay will be charged to your chosen method of payment at the time of booking. As this is non-refundable and non-transferable, please ensure you have adequate travel insurance in the event that you need to cancel your booking.