TERMS AND CONDITIONS FOR THE THATCHED COTTAGE HOTEL

 

Breakfast

Breakfast is served between 8.00am to 10.30am in the dining room on the ground floor of the historic Thatched Cottage.

 

Check-In & Check-Out

 

1.     Normal Hours

Check-In:  2pm onwards

 

We are willing to accept check-ins up to 10pm by prior arrangement

 

Check-Out: By 11.00am

 

2.     Bag Storage

We are happy to store bags for those who arrive early or wish to depart late.

 

Data

 

Any data gathered during the course of your booking may be held on computer. We execute appropriate protection of all personal information provided.

 

We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.

 

Damage and Breakages

 

Very occasionally guests cause damage during their stay such as leaving red wine, coffee, and other stains on the bed linen or carpets. We reserve the right to charge for any cleaning or replacement costs.

 

Health and Safety

 

Parts of the building date back to 1627 – the stairs are steep and ceilings low.

 

Pets

We have 2 dog-friendly guest rooms. Well-behaved pets are permitted in specific rooms and by prior arrangement only. Pets are not permitted in any other part of the building (or on the adjoining land).

 

Security and Personal Belongings

 

While staff do all they can to ensure that guests’ belongings are safe and secure at all times we cannot accept any responsibility for loss or damage to guests’ property in the hotel building, car park and grounds.

 

 

Smoking

 

1.     Our Policy

 

Smoking is NOT permitted within any part of the Thatched Cottage Hotel.

 

2.     Penalties

 

If anyone smokes in a room, or damages a room, in such a way that it effects the next person coming into that room we reserve the right to charge for all costs associated with the guests behaviour.  We reserve the right to charge for resetting the fire alarm, relocating guests, cleaning rooms or any other costs associated with any guest who smokes anywhere in the building or grounds.

 

Please note that offending guests may be asked to leave immediately and may be liable for any outstanding balance of nights booked but not taken through early departure.

 

CANCELLATION POLICY

 

Cancellation by Guests

 

1.    Effective Cancellations

Cancellations are only effective on the date received and acknowledged by the hotel.

 

2.    Transferability of Bookings

If you need to move a booking, we can accommodate you so long as clear notice is given 21 days before your stay. There will be a charge of £20 for this service.

 

3.    Non-Arrivals

If you do not arrive on the first night of your booking we will wait until 8pm for you. After that we will assume you are not coming. Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.

 

4.    Cancellation Penalties

 

Single Night Bookings: If you make a cancellation you will lose the first nights deposit.

 

Seven days notice: Cancellation fee of £30 per room + deposits are non-returnable if we are unable to re-let the accommodation / You will be charged the first nights accommodation only / You will not be charged.

 

Less than seven days/48 hour notice: You will be charged the first nights accommodation, and although we will endeavour to sell your room for the remaining nights any shortfall in income to The Thatched Cottage will be charged to your credit card. This could be the cost of the full amount of your booking.

 

Once checked in, if you cut short your stay we will do our best to resell your room for the remaining nights but you will be liable for any loss The Thatched Cottage makes. This could be the cost of the full amount of your stay.

 

Cancellation by Hotel

 

We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund. To avoid misunderstanding, we recommend all our guests to insure against cancellation.

 

PAYMENT POLICY

 

Prices

Prices are per room per night and include breakfast and all taxes.

 

Deposits

 

To secure a reservation we charge a non-refundable (and non-transferable) deposit of £50 for each room booked.

 

Payment

 

1.     Forms of Payment

 

Your bill for the accommodation and any extras or services taken during your stay is payable on departure (less deposit IF you did not provide debit/credit card details to secure booking). We accept the following forms of payment: cash, cheque, debit card or credit card. We accept the all major credit and debit cards including American Express, as well as personal and business cheques and cash.

 

If you are unable to secure the booking with a credit/debit card then we require a cheque/postal order/bankers draft for the full amount of the stay. We will then send confirmation once the money has cleared. If a cheque used to cover payment is returned, we will cancel the booking and seek recovery of bank charges.

 

2.     Schedule of Payment

 

If a balance payment is less than £150 – payment required on arrival

 

If a balance payment is more than £150  – payment required 14 days prior to arrival

 

Bookings Made within 14 days of Arrival with a total value of £150 or overFull Payment required when booking, or for Online Bookings only - deposit taken at the time of booking, with the balance immediately payable when booking confirmed by us.  All deposits and balance payments are non-refundable and non-transferable.

 

Bookings made within 7 days of arrival: the full cost of your stay will be charged to your chosen method of payment at the time of booking. As this is non-refundable and non-transferable, please ensure you have adequate travel insurance in the event that you need to cancel your booking.