Terms and Conditions
TERMS AND CONDITIONS FOR THE THATCHED COTTAGE HOTEL
Breakfast is served between 8.00am and 10.00am in the dining room on the ground floor of the historic Thatched Cottage.
Check In is from 1600 until 2000.
Check Out is by 1100.
COVID-19 We are following UK government guidelines when cleaning, sanitizing and disinfecting our property. Our rigorous COVID-Secure policy has been accredited by Visit Britain.
We are doing everything possible to keep you and our staff safe. This includes the following measures to mitigate the risk of COVID-19:
- protective screen at Reception
- streamlining process for check in and check out
- increasing ventilation
- limiting capacity in public areas
- providing outdoor seating
- robust cleaning and sanitising of all areas
- staff trained on COVID-19 policy and procedures
- hand sanitiser available in public areas
- maintaining 1m+ distancing
Please be patient, please be kind, and help us at this difficult time by following our procedures and keeping a safe distance.
Data: Any data gathered during the course of your booking may be held on computer. We execute appropriate protection of all personal information provided. We would like to hold this data after your visit to be able to inform you of future news and offers. If you would prefer us not to hold this information please let us know.
Damage and Breakages: Very occasionally guests cause damage during their stay such as leaving red wine, coffee and other stains on the bed linen, towels or carpets. We reserve the right to charge for any cleaning or replacement costs.
Health and Safety: Parts of the building date back to 1627 – the stairs are steep and ceilings low so please take care.
Pets: We do have dog-friendly guest rooms and dogs are very welcome to stay, but please let us know in advance so we can ensure that you have booked a dog-friendly room. There is a small extra cleaning charge of £10 per room per stay.
Security and Personal Belongings: Whilst our staff do all they can to ensure that guests’ belongings are safe and secure at all times we cannot accept any responsibility for loss or damage to guests’ property in the hotel buildings, car park and grounds.
Smoking: is NOT permitted within any part of the Thatched Cottage Hotel. If anyone smokes in a room, or damages a room, in such a way that it affects the next person coming into that room we reserve the right to charge for all costs associated with the guest's behaviour. We reserve the right to charge for resetting the fire alarm, relocating guests, cleaning rooms or any other costs associated with any guest who smokes anywhere in the building or grounds. Please note that offending guests may be asked to leave immediately and may be liable for any outstanding balance of nights booked but not taken through early departure.
Cancellations are only effective on the date received and acknowledged by the hotel. For all direct bookings (except bookings specified as non-refundable), if you need to cancel or move a booking, we can accommodate you without charge so long as notice is given at least 7 days before your date of check in or 28 days for bookings of 3 rooms or more. Gift vouchers may be subject to special cancellation conditions that will be outlined on the vouchers. Reservations made through third parties or gift vouchers are subject to the cancellation policy of the third party they were booked through.
Non-Arrivals: If you do not arrive on the first night of your booking we will wait until 8pm for you. After that we will assume you are not coming. Guests failing to arrive, without notification, will be responsible for a charge equivalent to the total reservation price.
Cancellation with less than 7 days notice or curtailment of booking will be charged the total reservation price of the original booking.
Non-refundable bookings will be charged the full value of the reservation on booking and are strictly non-refundable and non-transferable. The above cancellation policy will therefore not apply.
Cancellation by Hotel: We would attempt to offer you alternative accommodation. However, if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund. To avoid misunderstanding, we recommend all our guests to insure against cancellation.
Prices are per room per night and include breakfast and all taxes.
Either a written or verbal confirmation of a booking constitutes a legally binding acceptance of a contract. These terms and conditions will therefore be considered as accepted when a booking is made. To secure a reservation we required credit /debit card details - the submission of credit / debit card details also confirms and agreement that payment in the case of cancellation, non-arrival or amendment of a booking may be taken without warning as outlined above. We accept cash, debit cards and credit cards.